FAQs

FAQs

HOW CAN I CONTACT FINE ART HANDCRAFTED LIGHTING DIRECTLY?

Fine Art Handcrafted Lighting customer service is available Monday through Friday from 8:30am through 5:30pm Eastern. Please contact us and we will make every endeavor to assist you.

WHAT IS YOUR WARRANTY?

Please click on the link for our warranty.

WHAT IS YOUR RETURN POLICY?

Click on the link for our Warranty, Return & Maintenance.

ARE FINISH AND SHADE FABRIC SAMPLES AVAILABLE?

Yes, please contact us to request finish and shade fabric samples.

CAN I GET EXTRA CHAIN FOR A FINE ART HANDCRAFTED LIGHTING CHANDELIER?

Yes, most Fine Art Handcrafted Lighting hanging fixtures have chain kits available in 6 foot lengths. 

HOW CAN I GET REPLACEMENT PARTS AND SHADES?

Please send your inquiry to customer service.

HOW CAN I GET ONE OF YOUR CATALOGS?

Our catalogs are available digitally, click on the link to view our catalogs.

WHERE CAN I GET INSTRUCTIONS FOR CLEANING AND CARING FOR YOUR PRODUCTS?

Click on the link for our Warranty, Returns & Maintenance.

DO YOU EXPORT?

Yes, please send your inquiry to customer service.

IS YOUR LEAFING REAL GOLD/SILVER?

We use imitation gold/silver leafing.

WHAT TYPE OF CRYSTALS DO YOU USE?

Unique custom designs of highest quality optic glass.

DO YOU INCLUDE BULBS?

A few of our fixtures are shipped from our factory with bulbs. If the fixture you ordered comes with a bulb, it will be listed under the product detail.

ARE YOUR PRODUCTS SUITABLE FOR COMMERCIAL USE?

Yes, many of our products are used in commercial settings such as hotels, restaurants, and offices, among others. Many of our wall sconces are ADA compliant, meeting the federal requirements under the American Disabilities Act for use in commercial locations. For more information contact us.

HOW CAN I CHECK THE STATUS OF MY PURCHASE ORDER?

Please contact us.

DO YOU HAVE A "RUSH ORDER" OPTION? HOW MUCH DOES IT COST?

We will do our best to accommodate your request, please send your inquiry to customer service.

CAN YOU CUSTOMIZE YOUR FIXTURES?

Yes, create your own works of handcrafted lighting. Through our exclusive customization program, we offer you infinite possibilities. Whether your goal is to create unique pieces, or to modify any of our thousands of existing products, no custom project is too big, including site-specific custom installations. Lead time on customization varies depending on complexity, with most custom projects having an approximate lead time of only 12 weeks.

WHERE CAN I SEE ONE OF THESE LIGHTS IN PERSON?

Our flagship showroom in in Hialeah, Florida USA, to schedule an appointment please contact us. We also work with many showrooms across the US. Visit our dealer locator where you can enter your zip code to find the showroom closest to you.

WHERE ARE YOUR FIXTURES MADE?

We are especially proud to manufacture in the United States of America, based on the belief this ensures design integrity, quality control, reliable delivery, and personal service. We are honored to have our handcrafted lighting grace exquisite spaces in private homes, and commercial applications in more than 70 countries around the globe. Some outdoor fixtures are manufactured overseas as noted on the product detail page.

HOW DO I KNOW THE CORRECT SIZE OF A CHANDELIER FOR A DINING TABLE?

A general guideline is to choose a chandelier that has a diameter equal to one-half the width of the table. The general appearance of the chandelier must be taken into account, too; that is, if it is a light airy piece, it may be slightly larger than the standard.

HOW LOW SHOULD A CHANDELIER BE HUNG OVER A DINING TABLE?

Generally, there should be 30" between the bottom of the chandelier and the top of the table in a room with an 8' ceiling. If the ceiling is higher, the distance between the bottom of the fixture and the table should increase slightly. Remember that the chandelier should provide light for the table, but not be so low as to block anyone's line of vision when they are sitting at the table.

WHAT GUIDELINES SHOULD I FOLLOW IN CHOOSING A CHANDELIER FOR A FOYER OR OTHER ROOM?

Add the room dimensions together. If the room is 14' by 16', add 14 + 16. The answer is 30, which means that your chandelier should be approximately 30" in diameter. Again, remember that other factors such as the height of the ceiling may influence the proper size.

HOW HIGH SHOULD I HANG A WALL SCONCE?

Generally, sconces should be placed on a wall 60" from the floor.