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FAQs

HOW CAN I CONTACT FINE ART HANDCRAFTED LIGHTING DIRECTLY?

Fine Art Handcrafted Lighting customer service is available Monday through Friday from 8:30am through 5:30pm Eastern.  Please contact us and we will make every endeavor to assist you.

 

ARE FINISH AND SHADE FABRIC SAMPLES AVAILABLE?

Yes, please contact customer service to request finish and shade fabric samples.

 

CAN I GET AN EXTRA CHAIN FOR A FINE ART HANDCRAFTED LIGHTING CHANDELIER?

Yes, most Fine Art Handcrafted Lighting hanging fixtures have chain kits available in 6 foot lengths.  To order a chain kit, please contact your authorized retailer.

 

HOW CAN I GET REPLACEMENT PARTS AND SHADES?

Please contact the authorized retailer where you originally purchased your Fine Art Handcrafted Lighting product.  Our authorized retailers are happy to assist with replacement parts and shades.

 

HOW DO I KNOW THE CORRECT SIZE OF A CHANDELIER FOR A DINING TABLE?

A general guideline is to choose a chandelier that has a diameter equal to one-half the width of the table. The general appearance of the chandelier must be taken into account, too; that is, if it is a light airy piece it may be slightly larger than the standard.

 

HOW LOW SHOULD A CHANDELIER BE HUNG OVER A DINING TABLE?

Generally there should be 30″ between the bottom of the chandelier and the top of the table in a room with an 8′ ceiling. If the ceiling is higher, the distance between the bottom of the fixture and the table should increase slightly. Remember that the chandelier should provide light for the table, but not be so low as to block anyone’s line of vision when they are sitting at the table.

 

WHAT GUIDELINES SHOULD I FOLLOW IN CHOOSING A CHANDELIER FOR A FOYER OR OTHER ROOM?

Add the room dimensions together. If the room is 14′ by 16′, add 14 + 16. The answer is 30, which means that your chandelier should be approximately 30″ in diameter. Again, remember that other factors such as the height of the ceiling may influence the proper size.

 

HOW HIGH SHOULD I HANG A WALL SCONCE?

Generally, sconces should be placed on a wall 60″ from the floor.

 

HOW CAN I BECOME A FINE ART HANDCRAFTED LIGHTING RETAILER?

Contact your area Sales Representative with your request.

 

WHERE CAN I BUY YOUR LIGHTING PRODUCTS?

Authorized retailers can be found by using the “Locate a Dealer” link on the top navigation bar. Simply enter your zip code to identify dealers in your area.

 

HOW DO I GET ONE OF YOUR PRINTED CATALOGS?

Printed catalogs are available to our existing retail partners and potential retailers, designers and decorators. To receive one, contact your sales representative. Of course, our comprehensive digital catalog is available to all on the website.

 

WHERE CAN I GET INSTRUCTIONS FOR CLEANING AND CARING FOR YOUR PRODUCTS?

Our cleaning instructions are listed with the Warranty Information on our website. Click here to view. They can also be found in the product hang tag and installation documentation that ship with each Fine Art Handcrafted Lighting product.

 

ARE FINE ART HANDCRAFTED LIGHTING PRODUCTS UL APPROVED?

Yes.  For information regarding Fine Art Handcrafted Lighting’s listing, please refer to http://www.ul.com.  Fine Art Handcrafted Lighting’s general luminaries listing is E-152434 and the portables listing is E-24148.  Both listings can be found under the corporate name of GQ Investments, LLC (Fine Art Handcrafted Lighting is the DBA for GQ Investments, LLC).  This also applies to our outdoor fixtures.

 

HOW LONG WILL MY ORDER TAKE?

All Fine Art Handcrafted Lighting designs are handcrafted to order.  Product lead times vary on the complexity of the product but are typically between 5-8 weeks.

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